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Privacy Policy

Last updated: 2026-06-15

This Privacy Policy explains how Steele ("we", "us", "our") collects, uses, discloses, and protects information when you use our website and messaging/voice services (the "Service").

1. Contact

If you have questions about this Privacy Policy, contact us at support@steelelabs.co.

2. What we collect

We collect information you provide directly, information generated by your use of the Service, and information from integrated services you connect.

2.1 Information you provide

  • Contact details: such as your phone number and/or email address.
  • Message content: the text you send us, and any replies we send back.
  • Voice content: audio you send or stream to us, and transcriptions derived from that audio.
  • Support requests: information you include when you contact support.

2.2 Information collected automatically

  • Usage data: pages viewed, features used, timestamps, and interaction patterns.
  • Device and network data: IP address, browser type, device identifiers, and operating system.
  • Log data: diagnostics and error logs to keep the Service reliable and secure.

2.3 Information from integrations (Google)

If you connect a Google account, we receive access tokens and basic account information (such as your email address) as authorized by you, and we request only the access needed for the features you use:

  • Gmail (gmail.modify): read and summarize messages you ask about, surface important school email in your daily brief, send or draft emails you dictate and approve, and label, archive, or mark messages read on request. Steele cannot permanently delete your mail.
  • Calendar (calendar.readonly, calendar.events): read your events to show your schedule, and create, edit, or delete only the events you ask Steele to manage.
  • Google Docs (documents): create and edit documents Steele makes for you, such as study guides.
  • Drive (drive.file): create files Steele makes, and open only the files you specifically share with or open in Steele. Steele cannot browse your entire Drive.
  • Classroom (read-only): see your classes, your own coursework and grades, posted materials, and announcements, to track deadlines and build study help.

Limited Use.Steele's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google user data only to provide and improve the user-facing features described above; we do not sell or transfer it; we do not use it for advertising; and humans do not read it except with your consent, for security or to debug an issue you report, to comply with law, or in aggregated or anonymized form.

3. How we use information

  • To provide, operate, and maintain the Service.
  • To respond to your requests and messages.
  • To authenticate you (including sending one-time passcodes, where applicable).
  • To personalize your experience and keep context (preferences, history, and settings).
  • To improve the Service, including debugging, analytics, and performance monitoring.
  • To prevent fraud, abuse, and security incidents.
  • To comply with legal obligations and enforce our terms.

4. SMS/MMS & voice communications

If you opt in to receive SMS/MMS messages, we may use your phone number and message content to communicate with you, including sending verification messages, service notifications, and replies to your messages. Message frequency varies. Message and data rates may apply.

You can opt out of SMS/MMS at any time by replying STOP. For help, reply HELP or contact us at support@steelelabs.co.

5. How we share information

We do not sell your personal information. We may share information in the following circumstances:

  • Service providers: with vendors who help us run the Service (hosting, databases, analytics, communications, security). They are permitted to process data only for our instructions.
  • Messaging and telecom providers: to deliver SMS/MMS or voice services (for example, Twilio and carriers), which may process message metadata and content as needed to deliver communications.
  • Integrations you enable: when you connect third-party services, data may be exchanged with those services per your authorization.
  • Legal and safety: if required by law, subpoena, court order, or to protect rights, safety, and security of users and the Service.
  • Business transfers: if we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

6. Cookies and similar technologies

We may use cookies and similar technologies to operate the website, remember preferences, and measure performance. You can control cookies through your browser settings.

7. Data retention

We retain information for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and how it is used. You can disconnect Google at any time from your dashboard, which revokes Steele's access, and you (or your parent or legal guardian) can request deletion of your account and Google-derived data by contacting us; we delete it within 30 days except where retention is required by law.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure.

9. Your choices & rights

  • Opt out of SMS: reply STOP.
  • Access/updates: you may request access to or correction of certain information.
  • Deletion: you may request deletion of certain information, subject to legal requirements.

To make a request, email support@steelelabs.co.

10. Children's privacy

Steele is built for students, including minors aged 13 to 17, who may create and use their own accounts. The Service is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If you are between 13 and 17, by using Steele you confirm that a parent or legal guardian is aware of and permits your use. A parent or legal guardian may also create and manage an account for a student; in that case the parent is the account owner and may review, change, or request deletion of the student's information at any time by contacting us. If we learn that we have collected personal information from a child under 13 without the consent required by law, we will delete it.

11. International users

If you access the Service from outside the United States, you understand that information may be processed in the United States and other countries where our providers operate.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date will reflect the most recent changes.